Return & Exchange Policy
Thank you for supporting Balkan Children! We want you to be completely happy with your purchase. If for any reason you’re not satisfied, we’re here to help.
Returns
- You may request a return within 14 days of receiving your order.
- To be eligible, the item must be unused, in its original condition, and in the original packaging.
- Please email us at info@balkanchildren.com with your order number and reason for return. We’ll provide you with return instructions.
Non-Returnable Items
- Items marked as final sale or donation-based are not eligible for return.
- Customized or personalized products cannot be returned unless they arrive damaged.
Exchanges
- We’re happy to replace items if they arrive damaged or defective. Contact us within 7 days of delivery with photos of the issue.
Refunds
- Once we receive and inspect your return, we’ll notify you of the approval.
- If approved, a full refund (excluding original shipping costs) will be issued to your original payment method within 5–10 business days.
Return Shipping
- Buyers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.
If you have any questions, feel free to reach out at info@balkanchildren.com — we’re here to help!